NARENDRA MODY VS ARVIND KEJRIWAL PUBLIC GRIEVANCE SYSTEM

Why has Modi’s Excellent Public Grievance System (SWAGAT) never been talked about? Dear All, Anti-Corruption Hotline in Delhi has been touted as an amazing new thing for great Governance that AAP has brought in. But is it the first time that such a thing has happened in India? An emphatic NO ! This is actually happening in Gujarat sinc over 10 years now !! Those who work/stay in Gujarat as well as All the NGOs have seen this system in action in real time, shall vouch for it. Gujarat has had SWAGAT – an Online Grievance Redressal system for the common man. And, it wasn’t set up now. It has been going on since 2003! This is one of the most closely monitored project and brain-child of Mr. Narendra Modi !! The idea is not to simply set aside the complaint and move on. The measure of success is redressal of the complaint. The system works in a Decentralized way but the responsibility and the redressal is handled centrally. The step-wise Process of addressing the complaint is: ~Grievances can be logged in Anytime From Anywhere, and are transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours. ~The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned. ~ The applicants ( complainants) are also present in their respective places for the video conference. ~Applicants are called out by name one by one and the chief minister examines each complaint in detail. ~The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned. ~Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance. The entire process relies on the Gujarat State Wide Network GSWAN – and “it connects the Central State Secretariat with all central ministries and departments, with all 25 district headquarters (the second tier of state government), with hundreds of district-level offices, and with all 225 taluka headquarters (the third tier of state government). A relatively simple intranet-based application was developed by the NIC [ National Informatics Centre- An Apex body of the Central Govt ! ] in order to administer and manage the SWAGAT cases.” The scheme and its execution has won the United Nations Public Service Award in 2010. However, THE IRONY IS : None of our media ( whether Electronic or Print ) has bothered to Highlight this Quiet SOCIAL REVOLUTION brought about by Modi . At least , Let us be fair , and without undermining the Current/Present efforts of Mr. Kejriwal, Let Us Spread awareness of Modi's this YEOMAN's Job far & wide and to every Indian Citizen in Our own country as well as Abroad. Parkinson's Law of Delay: (Applies to all authorities in India) Delay is the deadliest form of denial. __._,